Refund policy

Returns and refunds

Short version: if something we made is wrong, we pay to fix it. If you just changed your mind, you can still send it back within 30 days, you just cover the return shipping.

Defective, damaged, or wrong item: free returns

Please check your order when it arrives. If anything shows up defective, damaged in shipping, or you received the wrong design, email us a photo and we'll send a prepaid return label. You'll get a replacement or a full refund, and you don't pay shipping either way.

Changed your mind: 30-day returns, buyer pays return shipping

If there's nothing wrong with the item and you just want to send it back, you can return it within 30 days of delivery. You pay the return shipping. There are no restocking fees.

Items need to come back in original condition with all packaging. Email us your order number first and we'll send return instructions within one business day. Once it arrives and we check it, we refund the item price to your original payment method.

Exchanges

The fastest way to get a different design is to return the original and place a new order.

Refund timing

Once we receive and inspect your return, the refund goes out to your original payment method within 3 to 5 business days. Your bank or card company may take a few extra days to post it.

Shipping address

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address entered at checkout.

Questions

Email us at admin@eleonoramiami.com.